How to collect the Crash Report in Ulaa for a Crash Issue

How to collect the Crash Report in Ulaa for a Crash Issue

For Windows:

1. Navigate to the following directory:  
C:\Users\<user_name>\AppData\Local\Zoho\Ulaa\User Data\Crashpad\reports
Notes
Note : The AppData folder may be hidden. To view it, go to the top menu bar, select  View > Show > Hidden Items
2. The most recent .dmp file will serve as the crash report. Please attach this file when creating a support ticket at Ulaa Support.

For Mac:

1. Navigate to the following directory:  
/Users/username/Library/Application Support/Zoho/Ulaa/Crashpad/Pending
Notes
Note: The "Library" folder may be hidden. You can enable hidden folders by pressing Command + Shift + . 
2. The most recent .dmp file will serve as the crash report. Please attach this file when creating a support ticket at Ulaa Support.

For Linux:

1. Navigate to the following directory via File Manager:
home/.config/zoho/ulaa/crash report
Notes
Note:  The ".config" folder may be hidden. You can enable hidden folders by pressing Ctrl + H
2. The most recent .dmp and meta files will serve as the crash report. Please attach both files when creating a support ticket at Ulaa Support.

For iOS:

  1. On your iPhone, Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data.
  2. Search for "Ulaa".
  3. Attach the most recent crash report when creating a support ticket at Ulaa Support.

For Android:

  1. Enable Developer Options by going to Settings > About Phone
  2. Tap Build number seven times.
  3. Go to Settings > Developer Options > Take Bug Report.
  4. Choose Interactive Report.
  5. Reproduce the crash in Ulaa.
  6. Pull down the notification shade and tap on the Bug Report once it’s generated.
  7. You can share this report directly by creating a support ticket at Ulaa Support.

    • Related Articles

    • How to fix Ulaa update issue in Windows

      To fix Ulaa update issue in Windows, follow the steps mentioned below Check Ulaa Update Assistant in System Tray 1. Look for the Ulaa Update Assistant icon in the system tray. 2. If it is not visible: For system-level installation: Navigate to ...

    • What data does Ulaa collect from the users?

      This document lists the data Ulaa browser collects and gives a detailed explanation for what purposes the data is collected and how Ulaa processes it. The data collected by Ulaa is to improve the browser experience. The user can choose not to send ...

    • How to Completely Uninstall Ulaa on Windows ?

      If you're facing issues while reinstalling Ulaa or need to remove it completely from your system, follow the steps below to ensure a clean uninstallation. Method 1: Uninstall via Control Panel Open Control Panel, press `Windows + R` to open the Run ...

    • How to fix the error "<appname> is damaged and can’t be opened. You should move it to the Bin" ?

      When attempting to install a page as an application in Ulaa on Mac by going to the hamburger menu in the top-right corner > Cast, Save and Share > "Install page as app", you may encounter the following error message: “<appname>” is damaged and can’t ...

    • How to restore from history if Windows close or crash?

      Here are some useful tips to restore from history if the browser crashes or gets accidentally closed. Use Tabs Manager: Many browsers have a built-in tabs manager feature that allows you to reopen recently closed tabs or windows. Check Browser ...

      Ulaa Help

      New to Ulaa? Explore this page to learn more about Ulaa browser and get an overview of the features.


      FAQ

      Facing issues with the browser? Browse through our frequently asked questions section and quickly resolve your issues.


      Release cycle

      Ulaa releases a major versions (new milestone) of browser updates, new features, and bug fixes every four weeks. Know more.


      Shortcuts

      Ulaa shortcuts are created to give you a break from repetitive mouse gestures and innumerable clicks.