How to troubleshoot a browser crash?
Troubleshoot browser crash
1. Check the crash dump location.
a. Mac and Windows
It is located at /Users/<user name>/Library/Application Support/Zoho/Ulaa/crashpad/pending.
b. Linux
It can be found at /home/<user name>/.config/Zoho/Ulaa/Crash Reports.
2. If crash dump is available
Zip the dump files and reach out to Ulaa support.
There may be high memory usage, which could result in the crash dump being unavailable.
3. If crash dump is unavailable
a. Update the Browser: Make sure your browser is up to date. Updates often include performance improvements and bug fixes that can help with memory management.
b. Disable or Remove Extensions: Some browser extensions can consume a lot of memory. Try disabling or removing extensions to see if this resolves the issue.
c. Clear Cache and Cookies: Clearing the cache and cookies can help free up memory and resolve issues related to high memory usage.
d. Close Unnecessary Tabs: If you have multiple tabs open, consider closing the ones you're not actively using to free up memory. You can check machines Task manager or Activity manager to check which tabs has high RAM usage.
e. Use a Different Profile: If the problem persists, consider using a different profile for sometime and monitor to see if the issue is specific to your current profile or window.
f. Check for Malware: Run a malware scan on your computer to ensure that there are no malicious programs causing high memory usage in the browser.
g. Increase System Memory: If you consistently encounter high memory usage, consider upgrading your computer's RAM to accommodate the demands of modern web browsing.
For any additional queries or assistance reach us at https://ulaabrowser.zohodesk.com/portal/en/newticket
Want to share your feedback? Write to us at https://ulaa.com/feedback
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